Skip to main content

User Guide

How to fetch plant integration (connector) logs

  1. Log in on the plant integration server.

  2. Open the folder 'c:/inetpub/myconnector/logs'

    Fetch_plant1.png
  3. Select all .log files and compress them into a .zip file.

    Fetch_plan2.png
  4. Open the browser and browse to https://files.trendminer.com

    Fatch_plan3.png
  5. Log in using your TrendMiner file server credentials. If you don't know these or your credentials are not working, please contact your TrendMiner Customer Success Manager or send a support request to support@trendminer.com

    Fetch_plan4.png
  6. Click on upload.php

    Fetch_plan5.png
  7. Select your .zip file and enter your company or plant name and click 'Send File'.

    Fetch_plan6.png