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User Guide

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  • F.A.Q
  • How to fetch appliance logs

How to fetch appliance logs

  1. Open the browser and browse to [trendminer_url]/confighub.

  2. Enter the admin password for ConfigHub and sign in.

    Note

    This could be a different password than the TrendMiner admin user password.

    How_to_fetch_appliance_logs_1.png

  3. Navigate to 'Diagnostics' and click on:

    1. 'Collect & export (recent)' for log files from an issue which just occurred (last hours).

    2. 'Collect & export (full)' for log files from the last 10 days for more elaborate investigation.

    How_to_fetch_appliance_logs_2.png

  4. Wait until the logs files are collected and downloaded.

    How_to_fetch_appliance_logs_3.png

  5. Open the browser and browse to https://files.trendminer.com

    How_to_fetch_appliance_logs_4.png

  6. Log in using your TrendMiner file server credentials. If you don't know these or your credentials are not working, please contact your TrendMiner Customer Success Manager or send a support request to support@trendminer.com

    How_to_fetch_appliance_logs_5.png

  7. Click on upload.php

    How_to_fetch_appliance_logs_6.png

  8. Select your .zip file and enter your company or plant name and click 'Send File'.

    How_to_fetch_appliance_logs_7.png

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